NJNAHRO Training
2/17/23
FREE HOUSING AUTHORITY TRAINING
Click HERE for the registration form
Important Housing Authority Training
N.J.N.A.H.R.O. Training Institute
Presents
Housing Authority Staff Training
Dealing With Difficult People
ALLOW YOUR STAFF TO BE TRAINED TO HANDLED DIFFICULT SITUATIONS
Your Authority’s public image is largely based upon your staff’s interface with the public. Rude, nasty employees have a terrible effect of your agency’s public image. We will assist you in providing the necessary tools to ensure your staff is acting in a professional & courteous manner in dealing with the public, especially difficult people.
Friday, February 17th, 2023
Perth Amboy Housing Authority
The “Parkview”
618 New Brunswick Avenue
Perth Amboy, New Jersey 08861
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NEW JERSEY STATE MANDATED
VIRTUAL-TRAINING FOR COMMISSIONERS
“Skills for Commissioners”
Friday, February 17th, 2023
Click HERE for the registration form.
New Jersey NAHRO will be conducting the required “Skills for Commissioners” class virtually. A separate registration form is attached for use in registering for this required course to obtain credit towards your five mandatory classes. This class is one of the four required classes to be completed within 18 months of your appointment as a commissioner.
Do not miss this opportunity to complete one of your training classes.
A separate email with be provided with the “Zoom” link to attend this class.
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NJNAHRO Training Institute
The New Jersey Chapter of NAHRO provides regular training workshops and seminars for its members. It is the goal of NJNAHRO to provide low-cost, current training sessions that are of interest and importance to the membership. These workshops are held at various locations, throughout New Jersey, at the times and dates listed in the document link below.
In addition to NJNAHRO’s regularly scheduled seminars and workshops, we can provide on-site training to Housing Authority staff and board members. There are numerous topics and subjects that we can provide to our members at their location. We can also provide custom training on issues that your Authority would like addressed. If you are interested in on-site training, please contact us for the details and pricing.
Please click HERE for more detailed information on the NJNAHRO Training Institute.
TRAINING AREAS & TOPICS
DEVELOPMENT
How to Develop Affordable Housing
How to establish a non-profit Corporation
Redevelopment law 101
FINANCE
Accounting 101 for Staff
Basic PHA Bookkeeping
The Financial Management cycle
Energy Performance Contracting Fundamentals (EPC)
PROGRAMATIC TOPICS
Capital Fund Program Administration Basics
Housing Choice Voucher Administration (HCV)
Section 8 Management Assessment Program Basics (SDEMAP)
Family Self Sufficiency Training (FSS)
HCV Homeownership Training
Public Housing Administration Basics
Occupancy & Rent Calculations
Public Housing Assessment System Basics (PHAS)
How to maintain tenant files according to the regulations Program Integrity)
Enterprise Income Verification Basics (EIV)
PIC Training
Hearing Officer Training
MANAGEMENT SKILLS
Executive Management and Leadership Training
Basic Property Management
Ethics for Employees
How to supervise people
How to Deal with Difficult people
How to improve morale
Procurement & Purchasing for staff
Asset Management Basics
AMP Manager training
Grant Writing Basics
How to write policies & procedures
SECURITY
How to Effectively deal with gangs and drugs in Public Housing
How to implement a good security system using the latest technology
CUSTOMER SERVICE
How to effectively deal with residents
How to maintain a positive public image
STEWARDSHIP
Skills for Commissioners (Roles & Responsibilities)
Ethics for Commissioners
How to conduct a public meeting (Roberts Rules)
Commissioner Leadership Training
Essentials for Commissioners
How to develop and monitor basic standards & expectations
PUBLIC RELATIONS
Basic public relations and your image
How to develop a newsletter & Annual Report
Using Social Media to your advantage
MAINTENANCE
Maintenance system basics
How to develop and monitor maintenance schedules
Preventative and routine maintenance functions
Basic electrical, plumbing and HVAC for staff
How to prepare for your REAC inspection